Privacy Policy

Broughton Transports LLC ("we," "us," or "our") operates the Broughton Transports mobile application and website located at broughtontransports.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

1. Information We Collect

We collect the following types of information when you use our Service:

• Account Information: Name, email address, and phone number when you create an account
• Booking Information: Pickup and delivery addresses, cargo descriptions, and delivery preferences
• Payment Information: Payment card details processed securely through Stripe. We do not store your full card number.
• Location Data: For drivers, GPS location data while actively on a delivery job
• Device Information: Device type, operating system, and app version for technical support purposes
• Communications: Messages and support requests you send to us

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your delivery bookings
• Send booking confirmations and delivery status updates via SMS and email
• Connect customers with available drivers
• Process payments securely through Stripe
• Provide customer support
• Improve our Service and user experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share your information only in the following circumstances:

• With Drivers: Your pickup address, delivery address, and contact information are shared with the assigned driver to complete your delivery
• Service Providers: We use Stripe for payment processing, Twilio for SMS notifications, and Supabase for data storage. These providers have their own privacy policies.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests

4. Data Security

We implement industry-standard security measures to protect your personal information. Payment data is encrypted and processed by Stripe, a PCI-compliant payment processor. We use secure HTTPS connections for all data transmission.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Booking records are retained for business and legal compliance purposes. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Opt out of SMS marketing communications at any time by replying STOP
• Request a copy of your data in a portable format

7. SMS Communications

By providing your phone number, you consent to receive transactional SMS messages related to your bookings, including confirmation messages, driver status updates, and delivery notifications. You can opt out at any time by replying STOP to any SMS message. Message and data rates may apply.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Services

Our Service uses the following third-party services which have their own privacy policies:

• Stripe (Payment Processing) — stripe.com/privacy
• Twilio (SMS Notifications) — twilio.com/legal/privacy
• Google Maps (Location Services) — policies.google.com/privacy
• Supabase (Database) — supabase.com/privacy

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@broughtontransports.com
• Phone: (330) 690-9057
• Address: 388 South Main St, Suite 440, Akron, OH 44311